Every question, answered honestly

You receive a personalised PDF security pack with your wallet addresses, a step-by-step transaction guide, a recovery plan written in plain English, and a security checklist. Higher tiers also include hardware-wallet provisioning notes and an encrypted backup pack delivered separately.

We can set up accounts on Binance, Coinbase, and Kraken depending on your jurisdiction and plan. We will guide you through KYC verification, deposit testing, and withdrawal whitelisting.

No. We never see, store, or transmit your seed phrase, and we never hold your crypto. The wallets and exchange accounts belong to you from the very first second.

You upload it directly into your encrypted order page where only the assigned engineer can read it. Documents are deleted from our servers within 30 days of order completion.

Two-factor authentication blocks the overwhelming majority of remote takeover attempts, and a hardware wallet keeps your private keys off any internet-connected device. Together they remove almost every common attack vector.

We accept Visa and Mastercard credit and debit cards through Authorize.Net. All payments are tokenised at the moment of checkout and we never store your card number.

Yes. Every plan comes with a 30-day money-back guarantee. See the Refund Policy page for the full details and how to request one.

Most orders are completed within 24 to 72 hours of payment. Plans that include KYC steps may take a little longer because verification is on the exchange's side, not ours.

Each order has a built-in live chat on its order detail page. Messages and attachments arrive in real time without page reloads, so you can ask follow-up questions any time of day.

Yes. Because the order page contains sensitive setup information, every checkout requires a registered account so we can authenticate you before showing the deliverables.